Shipping Policy

Last Updated: [Month/Year]

1. Shipping Destinations

We currently ship to:

  • All Australian states and territories
  • Selected international destinations (contact for availability)

2. Domestic Shipping (Australia)

2.1 Standard Shipping

  • Delivery time: 2-7 business days
  • Flat rate: $9.95
  • Free for orders over $100

2.2 Express Shipping

  • Delivery time: 1-3 business days
  • Flat rate: $14.95
  • Order by 12pm for same-day dispatch

3. International Shipping

3.1 New Zealand

  • Delivery time: 5-10 business days
  • From $19.95 AUD

3.2 Other Countries

  • Delivery time: 7-21 business days
  • Rates calculated at checkout
  • Customs duties may apply

4. Processing Time

  • Orders processed within 1-2 business days
  • No processing on weekends/public holidays
  • Delays may occur during peak periods

5. Order Tracking

  • Tracking number provided via email
  • Real-time updates available
  • Contact us if tracking isn’t updating

6. Delivery Issues

6.1 Failed Deliveries

  • Courier will attempt delivery twice
  • Items returned after failed attempts
  • Redelivery fees may apply

6.2 Damaged Items

  • Report within 48 hours of delivery
  • Provide photographic evidence
  • We’ll arrange replacement/refund

7. Rural Deliveries

  • Additional 2-3 business days
  • May require collection from local depot
  • Additional charges may apply

8. Special Circumstances

8.1 Large Items

  • Special shipping arrangements
  • Delivery time may vary
  • Contact for quote

8.2 Gift Orders

  • Gift wrapping available
  • Include personalized message
  • No pricing information included

9. Important Notes

  • Delivery times are estimates only
  • We’re not liable for carrier delays
  • Check address carefully before ordering
  • Signature may be required

10. Returns

See our Returns Policy for information about returning items.