Returns & Refunds Policy
Last Updated: [Month/Year]
1. Returns Eligibility
- 30-day return window from delivery date
- Items must be unused and in original condition
- Original packaging and tags must be included
- Proof of purchase required
2. Non-Returnable Items
- Underwear/swimwear (hygiene reasons)
- Personalized/customized products
- Gift cards/digital products
- Items marked “Final Sale”
3. Return Process
- Log in to your account
- Select “Request Return” on your order
- Print prepaid return label (Australian returns only)
- Package items securely
- Drop at nearest post office or schedule collection
4. Return Shipping Costs
- Australian returns: Free with prepaid label
- International returns: Customer responsible
- Faulty items: We cover return costs
5. Refund Processing
- 5-7 business days after we receive return
- Issued to original payment method
- Original shipping costs non-refundable
- Allow 3-5 days for bank processing
6. Exchanges
- Size/color exchanges subject to availability
- Faster option: Return original and place new order
- No additional shipping fees for faulty item exchanges
7. Faulty or Incorrect Items
For damaged/defective items or wrong shipments:
- Contact us within 48 hours
- Provide photos of issue
- We’ll email return instructions
- Choose replacement or full refund
8. Change of Mind
- Customer pays return shipping
- Refund for item value only
- Must meet all return conditions
9. Gift Returns
- Gift recipients may return with order number
- Refund issued as store credit
- Original purchaser receives return confirmation
10. Important Notes
- Returns without authorization won’t be processed
- We reserve right to refuse non-compliant returns
- Seasonal items have different return windows
- Bulk purchases may require special approval